• +91 70220 03396
  • sales@agileintelli.com

HELPDESK / SERVICE MANAGER

Why Choose Us
  • Project Management
  • Plan, build, maintain & manage your project by capturing details of sprints, tasks, user stories, bugs, insights, etc

  • Franchise Management
  • Unified Helpdesk platform across organizations and their franchisees and 3rd party vendors

  • Incident Management
  • Manage Incident Lifecycle for multi-department issue tracking & resolution

  • Problem Management
  • Analyze underlying Root Cause of Multiple Incidents and provide permanent fixes to recurring ones

  • CMDB & Asset Management
  • Centralized repository of all assets for in-depth tracking of status, warranty and other important information

  • SLA Management
  • Ensure On-Time Incident Resolution with Comprehensive SLA Templates

  • Task Management
  • Manage day-to-day granular tasks across multiple departments for improved collaboration and tracking

  • Change Management
  • Conveniently schedule changes to be mapped, speed up the change process and reduce service outages

  • Knowledge Base Management
  • Access, publish and download data from anywhere anytime to maintain regular business-critical operations